End User License Agreements

PopChart, OptiMap, and Highwire End User License Agreement (pdf)

CenterView End User License Agreement (pdf)

Corda Support Policy

Please review the following support policy before contacting Corda support.

• PopChart, OptiMap, Highwire Support Policies
• CenterView Support Policies
• Who is Entitled to Corda Support
• Services Provided by Corda Support
• Services Not Provided by Corda Support
• Standard Hours of Operation
• Contact Information
• Reinstatement Fee

PopChart, OptiMap, Highwire Support Policies

Corda’s PopChart®, OptiMap™ and Highwire™ products may be purchased individually and installed on separate machines, or as separate instances on the same machine, regardless of version or maintenance and support level of each product. (A product is run as a separate instance on a single machine if the associated Corda server runs on a unique port number.) When installed on separate machines or as separate instances on a single machine, each Corda product will operate as described in its associated user documentation.

More than one of these products can be installed as a single instance on the same machine, however, provided that the versions are the same, and that all products are run at the same maintenance and support level (Bronze, Silver or Gold) under maintenance and support agreements with a common termination date. In this case, the products have been designed to cooperate so that, for example, a chart (from PopChart®) and a map (from OptiMap™) can be displayed simultaneously.

These products are not licensed to be installed in combination as a single instance on the same machine unless a) the versions, b) the maintenance and support levels, and c) the maintenance and support agreement termination dates are identical.

A Corda Enterprise product is a different version from a non-enterprise product, irrespective of version number.

CenterView Support Policies

All CenterView™ user licenses may be supported at a common maintenance and support level (Bronze, Silver or Gold) and under agreements which co-terminate. In the common event of follow-on purchases of CenterView™ user licenses, the customer may a) purchase maintenance and support for the new licenses at the same level as existing maintenance and support but for the appropriate fraction of a year so that all maintenance and support agreements will end on the same date, or b) purchase new annual maintenance and support for all licenses at a level lower than existing maintenance and support, in which case no credit will be given for “unused” portions of existing maintenance and support.

Example: A customer purchases CenterView™ with a 10 concurrent user license. A Gold maintenance and support agreement is purchased at the same time. Three months later, the customer purchases additional 50 concurrent CenterView user licenses. The customer has the option of purchasing 9 months of Gold maintenance and support on the 50 additional user licenses so that all maintenance and support agreements co-terminate, or of purchasing 12 months of Bronze or Silver maintenance and support for all 60 licenses, in which case no credit will be issued for the unused 9 months of Gold maintenance and support on the initial 10 licenses.

Who is Entitled to Corda Support

Customers with a current maintenance agreement are entitled to current customer support. Customers with lapsed maintenance agreements may contact Corda support to renew their maintenance agreement. They are not otherwise entitled to Corda support. Lapsed support arrangements are subject to a 50% reinstatement fee.

Individuals evaluating Corda commercial products are entitled to evaluation support.

Services Provided by Corda Support

Corda's technical support engineers will respond via the telephone or email to questions about the following specific subjects regarding Corda’s software and related services:

• Installation on various operating platforms.
• The operation and features of Corda’s software
• Product compatibility and operation with the latest Generally Available (GA) releases of Internet Explorer, Netscape and Java Development Kit (JDK) Java Virtual Machines (JVM’s).
• Corda’s software and hardware requirements.
• Common performance pitfalls and suggested workarounds.
• Providing solutions and code fragments for common product programming issues.

For more extended help and training, contact our Professional Services division.

Services Not Provided by Corda Support

Technical Support does not address the following subjects, but whenever possible, will provide suggestions or referrals to third-party resources on these topics, including, but are not limited to:

• Support for Java libraries not provided by Corda.
• Programming language help (e.g. Java, ColdFusion, ASP, etc)
• Writing customer-specific program code.
• Hardware configuration issues.
• Operation, functions or service of software not developed by Corda.
• Operation, functions or service of operating systems or operating environments (e.g. Microsoft Windows or Unix).
• Corda’s source code

Some of these services may be offered by our Professional Services division.

Standard Hours of Operation

Technical support services are provided during the time periods and with the exceptions set out below.

Telephone and e-mail service is provided Monday to Friday from 8:00 a.m. to 5:00 p.m. U.S. Mountain Time (GMT -7, plus adjustments for daylight savings). Messages may be left via voice or e-mail at other times.

Corda’s technical staff may occasionally be unavailable during these time periods while attending meetings and training sessions.

Service is not provided on up to nine U.S. holidays per year which include, but are not limited to, the following: New Year’s Day, President’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day and the following Friday, Christmas Eve Day and Christmas Day.

In the case of "acts of god" such as power outages, snowstorms or other weather emergencies, Corda will make reasonable attempts to provide technical support during the events and will work diligently to restore normal technical support services as soon as possible afterwards.

Lapsed Support and the Reinstatement Fee

Corda will work hard to ensure that you receive great value from your ongoing Maintenance and Support. Because of this long-term commitment, and in the interest of fair play for all Corda customers, there is an additional charge to reinstate Maintenance and Support if you allow the coverage to lapse. After 12 months of lapsed coverage, Corda cannot offer reinstatement and you would need to repurchase the latest version of the software and the desired level of Maintenance and Support. If coverage has lapsed for less than 12 months, however, it can be reinstated at the prior or higher service level (Bronze, Silver or Gold) by paying the Maintenance and Support Fee plus a Reinstatement Fee equal to 50% of the Maintenance and Support Fee. The Maintenance and Support Fee itself is the sum of the fee for the lapsed support period computed at the new service level plus the fee for the next twelve months at the new service level.