Corda Support Packages

Corda offers three support packages: Gold, Silver and Bronze. Our Gold support delivers 24x7 priority phone support and exclusive access to the latest releases, as well as tips/tricks, tutorials and other tools to make the most of your Corda products.

Each support package reflects annual pricing

These prices are FOB USA and do not reflect taxes, duties or other fees that may be levied outside of the United States. Lapsed support arrangements are subject to a 50% reinstatement fee.

Priority Error Definition

Priority 1 Error: An error that causes:

1. an important component of the Software to be unusable (eg. Builder, Administrator, etc.);
2. a system or product malfunction that has frequent or major impact on usability or performance;
3. frequent failure of an important service that utilizes the Software (eg. Web Service, etc.)

Priority 2 Error: An error that causes:

1. a major failure to an important feature in the Software resulting in significant inconvenience to a user;
2. a system or product malfunction that has an infrequent or minor impact on the user;
3. a major feature of the Software to perform materially differently from the description of that feature in the documentation

Priority 3 Error: An error that causes:

1. minimal impact on users;
2. causes a malfunction of a non-essential feature of the Software

Priority 4 Error: An error that causes:

1. minimal impact on users;
2. an inconvenience to the operations of the product;
3. pertains to a Test System