Customer Service Software

Corda’s complete dashboard solution for Customer Service and Support (CSS)

• Drive Business Performance Management in your service organization.
• Organize key information together in one coordinated, aligned display.
• Integrate data from virtually any source, including spreadsheets and home grown applications.

Dashboards for Salesforce.com Users (pdf) »

How CenterView can help your Salesforce.com efforts (pdf) »

Manage Your Operations

CSS is a process intensive business. World-class performance comes to those who watch the details of MTTR, backlog, self-service, and related measures. Corda’s solution measures all of the KPIs from the CSS business and builds them into a single display that shows you where the issues are. Our solution tracks SLAs, MTTR, backlog, bug rate, and many other important measures. Better yet, our solution allows you to add your own KPIs easily for any unique requirements you may have.

Watch The Important Metrics

With Corda’s CSS solution, you can track contract renewals, customer satisfaction, and service penalty payments. Revenues, expenses, margins, and headcount is measured against targets. You can view historical performance and trends to see business performance or identify areas for improvement. If your goal is world class performance, Corda helps you see the path. What’s more, Corda’s design for the CSS dashboard provides the right information to your line staff, as well as managers.

Pull All The Information Into One Place

Corda’s CSS dashboard solution is built using CenterView™. CenterView is robust, flexible, scalable and can pull data from different sources and assemble it into easy to understand dashboard views. That means your spreadsheets, applications, data warehouses, home-grown programs, and legacy files can feed your dashboard using Corda’s unique data funnel technology. CenterView is 100% Java, and is web based, so it can be used from any Internet-enabled device. Only Corda provides so much power in such an open platform.